April 18th, 2013

On-Time and Fill
Rate Non-Compliance Chargebacks 
We have recently improved our ship/delivery date expectations for purchase orders, and re-evaluated our chargeback policy. As a result, we are phasing out Cancelled PO
Units chargebacks in favor of the new On-Time Non-Compliance and Unfilled by Cancel Date chargebacks.
Why are
we making this change? Due to the dynamic nature of Amazon's e-Commerce business, variability in vendor prep and ship lead times can result in a lack of inventory, and subsequently, lost sales. Therefore, we ask you to pay close attention to the ship/delivery windows on your POs so you can ensure that you have enough inventory to meet expectations.
What are
the benefits of this change for you? By reducing your lead times, you will
improve inventory availability and increase your sales. The goal of this change is to improve the customer experience related to your products, and by extension, your product sales.
What is the timeline
for this change?

• April
  2013 - We will notify     you about potential On-Time Non-Compliance and
  Unfilled by Cancel Date     chargebacks so you can make adjustments in your
  processes. The charges     will be waived until June 2013.


• June
  2013 - We will begin     On-Time Non-Compliance and Unfilled by Cancel Date
  chargebacks.     Additionally, Cancelled PO Units chargebacks will be
  removed.

For more information,
go to Vendor Central > Resource Center > Operations Section >
Chargeback Fee Schedule and Info.