Rate Non-Compliance Chargebacks
We have recently improved our ship/delivery date expectations for purchase orders, and re-evaluated our chargeback policy. As a result, we are phasing out Cancelled PO
Units chargebacks in favor of the new On-Time Non-Compliance and Unfilled by Cancel Date chargebacks.
we making this change? Due to the dynamic nature of Amazon's e-Commerce business, variability in vendor prep and ship lead times can result in a lack of inventory, and subsequently, lost sales. Therefore, we ask you to pay close attention to the ship/delivery windows on your POs so you can ensure that you have enough inventory to meet expectations.
the benefits of this change for you? By reducing your lead times, you will
improve inventory availability and increase your sales. The goal of this change is to improve the customer experience related to your products, and by extension, your product sales.
What is the timeline
for this change?
2013 - We will notify you about potential On-Time Non-Compliance and
Unfilled by Cancel Date chargebacks so you can make adjustments in your
processes. The charges will be waived until June 2013.
2013 - We will begin On-Time Non-Compliance and Unfilled by Cancel Date
chargebacks. Additionally, Cancelled PO Units chargebacks will be
For more information,
go to Vendor Central > Resource Center > Operations Section >
Chargeback Fee Schedule and Info.