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  • Additional Statistics #1
  • Additional Statistics #2

What is the timeline for this change?

7/8/2014

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    July 13, 2014 - We will  notify you about potential chargebacks so that you can make adjustments in your processes. The charges will be waived through August 2014. 
    September 14 - We will begin charging for this non-compliance.

    How can you prevent
    these infractions? Follow these best practices when confirming for backordered
    products:
    Ensure that availability  acknowledgements are accurate according to the following standards: 
     
    Accept - you will be  able to fulfill the products within the date range indicated on the PO. 
    Backorder - you will  be able to fulfill the products outside of the PO date range and have an     
    estimated ship/delivery date. Only acknowledge as backordered if  backordering is allowed on the PO.
        Reject - you are not  able to fulfill the product within the PO date range and you do not know      when or
        if you will be able to fulfill the product in the future.
              *Also, if he PO does not allow backordering and you're not able to fulfill the
        product within the PO window date range, it is appropriate to reject the PO.
      Ensure that you submit your  acknowledgement for PO products within one day of the order date. 
      Ensure that you provide an  estimated ship date (collect freight) or estimated delivery date (prepaid    
      freight) for your confirmed PO products. 

      Ensure that the confirmed  quantity and availability (in-stock/backordered) information is accurate as of 2 days after order date or 21 days before ASN ship date, whichever  is later.

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Update Labeling and ASN requirements

4/13/2014

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Changes in Shipments to Amazon 4/1/14

1/7/2014

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    Non EDI vendors or EDI vendors not sending ASN via 856      document will put a 2D
    barcode (QR     Code) on every carton that includes PO number, ASIN/UPC, quantity, expiration date and lot number (if applicable) of that ASIN/UPC. Expiry dates and lot numbers, where applicable (e.g. grocery, pets, health and personal care items), these will be required on the ASN.

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July 31st, 2013

7/31/2013

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The Grocery team is excited to announce the launch of our
Precision Inventory Tracking Program, which enables us to order short shelf life products previously prohibited at Amazon fulfillment centers. As of Aug 1, vendors can now upload grocery products that have a minimum shelf life of 30 days and do not require temperature control. Examples of items that meet this
new requirement include: fried snacks and baked goods.
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July 18th, 2013

7/18/2013

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25 Percent Off Vine Enrollments July 30 to August 29 
Will your products have customer reviews in time for the fall shopping season? Start today by enrolling in the Amazon Vine customer review program. Whether for Back-to-School, Labor Day, or a new product launch, you can purchase regularly priced Vine enrollments
for 25% off from July 30 to August 29.
Amazon Vine is a program that enables a highly ranked group of Amazon customers to post opinions about new and pre-release items to help fellow customers make educated purchasing decisions. These Vine Voices are invited based on the trust they have
earned in the Amazon community for writing insightful reviews. Vine provides members with free products submitted by vendors.
As a Vine vendor, you
no longer have to wait to generate buzz and get customer feedback. Voices receive early access to products that might not be available in the marketplace,
so your product detail page will benefit from having Vine reviews featured on
the same day as launch.



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July 18th, 2013

7/18/2013

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Time Limits for Chargeback Disputes 
Beginning August 2, 2013, the time limit for disputing chargebacks will be reduced from 120 days to 30 days after the receipt of an infraction notice. We believe that this accelerated timing will help us to resolve your disputes faster. If you discover chargebacks that you believe to be caused by Amazon, please file a dispute in Vendor Central within 30 days, and provide supporting documentation to reverse the chargeback.
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July 18th, 2013

7/18/2013

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On-Time and Fill
Rate Non-Compliance Chargebacks 

We have recently improved our ship/delivery date expectations for purchase orders (POs) and re-evaluated our chargeback policy. As a result, we are phasing out Cancelled PO Units chargebacks in favor of new On-Time Non-Compliance and Unfilled by Cancel Date chargebacks. These changes require that you pay close attention to the
ship/delivery windows on POs so you can ensure that you have enough inventory to meet expectations and avoid penalties. The following new chargebacks will replace the Cancelled PO Units chargeback:

  • On-Time
    Non-Compliance chargeback - Applies to non-compliant Early or Late events that occur prior to the order cancellation date.

  • Unfilled by Cancel Date chargeback - Applies to confirmed items (including
    backordered line items) that you do not ship or that do not arrive before
    the order cancelation date. Vendors are notified by email and in Vendor
    Central in advance of upcoming order cancellations.

  • What is the timeline for this change?



 

  • April 2013 - We will notify     you about potential On-Time Non-Compliance and
    Unfilled by Cancel Date     chargebacks so you can make adjustments in your
    processes. The charges     will be waived until June 2013.

  • June
    2013 - On-Time     Non-Compliance and Unfilled by Cancel Date chargebacks begin.
         Additionally, Cancelled PO Units chargebacks will end.

How
can you avoid these infractions?
Follow these best practices when
confirming POs:



  • Items
    immediately available     for fulfillment


    • For
      collect orders,      ensure a routing request is submitted with the order ready
      for pickup      date within the ship window.

    • For
      prepaid orders,      ensure your carrier is requesting an appointment to the
      Amazon warehouse      within the delivery window.



  • Items
    not immediately     available


    • If
      backorders are      allowed for the PO, confirm with a backorder acknowledgment
      code and      provide an estimated ship date (for collect orders) or estimated
      delivery      date (for prepaid orders). Update the estimated ship or delivery
      date for      backordered items if this date changes. Note that excessive
      backorder      rates will result in the revocation of backorder privileges.

    • If
      backorders are not      allowed for the PO and you are unable to fulfill the
      item within the      window, reject the line item.

  • Items
    with unknown     availability - Reject the line item.

Where can I get more information? Go to
Vendor Central > Resource Center > Operations > Chargeback Fee
Schedule and Info
.

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June 18th, 2013

6/18/2013

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U.S. Product Suppression Due to Missing
Images
Customer experience is our most important tenet. In fact,
research shows that images improve the shopping experience by making it easier for customers to find, evaluate, and purchase products. In the continuing effort to improve this experience, beginning Thursday, June 27, 2013, we will suppress from search and browse any U.S. product that does not have a main image. Please note the following conditions of this
initiative:
  To avoid being suppressed, your products must have a valid main image. This requirement applies to the parent SKU for main listings and to the child SKU for each color and  size variation. Products in the Automotive, BISS, and Media (Video, Books, Software, Video Games, DVD, and Music)  categories are excluded. This initiative does not    
affect the existing chargeback program.
    New
    Fee for Receiving Checks
    Beginning July 1, 2013, U.S. vendors whom we pay by check will
    be assessed a fee of $15 per check. This fee only applies if you are currently
    receiving checks from us, and if you sell physical inventory goods (this
    excludes MP3, digital video, etc.) To prevent this fee, please update your
    payment method to electronic funds transfer (EFT), by clicking Contact
    Us
    at the bottom of any page in Vendor Central, then clicking
    Accounting > I would like to update my remittance address or banking
    information
    . As long as you submit your EFT change request by July 1,
    2013, you will not be charged this fee, even if your request is not yet
    processed. If you wait until after July 1, your account will be subject to the
    check fee until we process your request. If you want to continue to receive
    physical checks from us, but you do not want to change to EFT, no action is
    needed, but you will be charged the $15 fee per check.

    Update
    to Prep Labeling, Boxing, and Bubble Wrap Chargebacks
    Beginning July 1, 2013, the Prep - Barcode
    Labeling chargeback will be phased out and combined with the Boxing and Bubble Wrap charges, as follows: 
    Prep - Barcode
    Labeling:
         This chargeback will be phased out as a separate charge and combined with the Boxing and Bubble Wrap charges. 
     Prep -
    Boxing:
    When we need to box an item, we also need a barcode label;
    therefore, the Barcode Labeling and Boxing charges will be combined. Charges per item will     increase from $1.20 to $1.44. 
    Prep - Bubble
    Wrap:
    If we must remove anitem
    from a box, package it in Bubble Wrap, then place it back in the      same box, the internal Bubble Wrap fee is charged. The charge per item remains unchanged at $0.70. 
    If we must wrap the outside of a box in Bubble Wrap to prevent breakage, a new barcode labelis needed. The external Bubble Wrap charge per item will increase from $0.70 to $1.00. 
     No Barcode
    on Item:
    If we receive an item without a barcode, the No Barcode on
    Item charge will remain unchanged, at $5.00 per line item plus $1.00 per unit.
    Chargeback
    Extended to Small Parcel Shipments 

    Our transportation
    policy requires vendors who have collect freight terms to provide routing requests for all shipments. Starting July 2013, we will extend the current No Routing chargeback to small parcel shipments. The No Routing fee is charged when we receive collect shipments without a routing request.
    Notifications of infractions will begin July 1, but you will have until August 31 to make corrections before the chargeback goes live. The fee will be $5 per infraction. 
     


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May 18th, 2013

5/18/2013

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Have your latest
products been enrolled in the Amazon Vine customer reviews
program? Start today to generate product buzz for the summer season. Whether for July 4th, a product launch, or an overall marketing effort, you can purchase regularly priced Vine enrollments for 25% off between
May 14 and June 14! Amazon Vine is a program that enables a highly ranked group of Amazon customers to post opinions about new and pre-release items to help fellow customers make educated purchasing decisions. These Vine Voices are invited based on the trust they have
earned in the Amazon community for writing insightful reviews. Vine provides members with free products that have been submitted to the program by vendors. 
As a Vine vendor, you no longer have to wait to generate buzz and get customer feedback. Voices receive early access to products that might not be available in the marketplace, so your product detail page will benefit from having Vine reviews featured on the same day as launch. Start enrolling your products into Vine
today
If you have questions,
click Contact Us at the bottom of any page in Vendor Central,
then select Promotions and Merchandising (Co-op, Vine, SPA,
etc.)
> Vine program: Interest in joining.



Note: This offer
applies only to new, regularly priced enrollments and cannot be used on previous
enrollments or enrollments covered by an existing Vine-related agreement. Offer
expires 11:59 p.m. (Pacific Time) June 14, 2013. Amazon may modify or cancel
this offer at any time. All other Vine-related fees and rules remain unchanged.
Any existing Vine-related agreements supersede this promotion. You must accept
the Vine Program terms and conditions. Amazon does not influence the opinions of
Amazon Vine members, nor do we modify or edit their reviews.

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April 18th, 2013

4/18/2013

1 Comment

 
On-Time and Fill
Rate Non-Compliance Chargebacks 

We have recently improved our ship/delivery date expectations for purchase orders, and re-evaluated our chargeback policy. As a result, we are phasing out Cancelled PO
Units chargebacks in favor of the new On-Time Non-Compliance and Unfilled by Cancel Date chargebacks.
Why are
we making this change?
Due to the dynamic nature of Amazon's e-Commerce business, variability in vendor prep and ship lead times can result in a lack of inventory, and subsequently, lost sales. Therefore, we ask you to pay close attention to the ship/delivery windows on your POs so you can ensure that you have enough inventory to meet expectations.
What are
the benefits of this change for you?
By reducing your lead times, you will
improve inventory availability and increase your sales. The goal of this change is to improve the customer experience related to your products, and by extension, your product sales.
What is the timeline
for this change?




  • April
    2013 - We will notify     you about potential On-Time Non-Compliance and
    Unfilled by Cancel Date     chargebacks so you can make adjustments in your
    processes. The charges     will be waived until June 2013.

  • June
    2013 - We will begin     On-Time Non-Compliance and Unfilled by Cancel Date
    chargebacks.     Additionally, Cancelled PO Units chargebacks will be
    removed.


For more information,
go to Vendor Central > Resource Center > Operations Section >
Chargeback Fee Schedule and Info
.

1 Comment
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